Frequently Asked Questions

Term and Conditions

When placing an order at EnergyX Shop, you are agreeing to all the terms and conditions on this page.

Payment, Checkout, and Pricing

What are accepted methods of payment?
The EnergyX Shop accepts all major credit cards.

Can I cancel or change my order after placing it?
Unfortunately, we are unable to edit or cancel your order once it has been placed on our website. Please contact our Customer Service Team (hello@energyx.com) for assistance.

How long will it take for my order to ship?
Our delivery time varies due to the destination and the shipping method chosen. Our orders are packed and shipped within 1-2 business days (business days: Monday – Friday, excluding holidays). Please note that weather, public holidays, peak shipping seasons and incorrect delivery information can delay the shipment of your order.

How can I check the status of my order?
Once your order leaves our warehouse, we will send you an email with your tracking information. You will then be able to track the order as it makes its way to you. Please note that your tracking information will only be activated once your order has been handed to the carrier.

Does EnergyX ship to my country?
EnergyX ships within the United States at this time.

Is it possible to return a product?
All sales are final.