Community & Vendor Feedback
EnergyX is building a cleaner, more responsible lithium supply chain, and strong relationships with the people and communities connected to our work are central to how we operate. We welcome concerns about our projects, operations, employees, contractors, suppliers, and business relationships, and we are committed to addressing them fairly, transparently, and in good faith.
This page explains how anyone can raise a concern and what to expect from us in return.
Who May Submit a Concern
Concerns may be submitted by anyone, including:
-
- Community members
- Employees and former employees
- Contractors and subcontractors
- Suppliers and business partners
- Customers
- Government representatives
- Non-governmental organizations
- Indigenous Peoples and community organizations
- Other interested or affected stakeholders
You do not need a direct contractual relationship with EnergyX to submit a concern.
Types of Concerns
Concerns may relate to actual or potential impacts involving:
- Environmental protection, water use, emissions, waste, or biodiversity
- Occupational or community health and safety
- Human rights and labor practices
- Discrimination, harassment, or inappropriate conduct
- Business ethics, corruption, fraud, or conflicts of interest
- Contractor or supplier conduct
- Land access, cultural heritage, or community impacts
- Security practices
- Compliance with applicable laws, company policies, or EnergyX commitments
- Retaliation against a person who has raised a concern
This list is not exhaustive. We will review any good-faith concern related to our activities or business relationships.
How to Submit a Concern
Concerns may be submitted by email to complaints@energyx.com.
Where possible, please include:
- A description of the concern
- The location, project, or business activity involved
- Relevant dates
- The names of individuals or organizations involved
- Any supporting documents, photographs, or other information
- Your preferred method of communication
You may also submit a concern through the form below.
Anonymous and Confidential Submissions
Concerns may be submitted anonymously. A person submitting anonymously is not required to provide a name or contact information.
Please note that we may be unable to provide updates or request additional information when no contact method is provided.
Where contact information is provided, we will handle the identity of the person raising the concern as confidentially as reasonably possible, subject to applicable law and the requirements of a fair and effective investigation.
What Happens After a Concern Is Submitted
We will:
- Acknowledge receipt within five business days, where contact information has been provided.
- Conduct an initial assessment to determine the nature, severity, and appropriate handling of the concern.
- Investigate the matter or refer it to the appropriate qualified personnel.
- Keep the person raising the concern reasonably informed of progress, where possible.
- Seek to provide a substantive response or proposed resolution within 30 calendar days.
Some matters may require additional time because of their complexity, the availability of information, legal requirements, or the need to involve independent specialists. In those cases, we will provide a status update and an indicative revised timeline.
We may request additional information from the person submitting the concern. Submitting a concern does not guarantee a particular outcome, but all concerns will be considered in good faith.
Non-Retaliation
EnergyX prohibits retaliation against any person who raises a concern in good faith, participates in an investigation, or supports another person in using this grievance mechanism.
Retaliation may itself be reported through this mechanism and may result in disciplinary or other corrective action.
Other Remedies
Using this grievance mechanism does not prevent any person from contacting government authorities, regulators, law enforcement agencies, courts, labor organizations, or other external grievance or remedy mechanisms.
Our grievance mechanism is intended to support early identification, constructive dialogue, investigation, and appropriate resolution of concerns.